In the Event of a claim
What you must do:
- Contact us as soon as you become aware of a claim or a potential claim.
- Take all reasonable steps to stop any further loss from occurring.
- If you become aware of a potential claim which may be made against you by another party, contact us as soon as you become aware. You do not need to wait for a formal notification.
What you must not do:
- You must not give authority for repair or replacement of any damaged or lost property without consent from your insurer.
- Take all reasonable steps to stop any further loss from occurring.
- If a claim is being made against you by another party, you must not admit responsibility for any claim, nor must you promise to pay, or offer any payment for a claim.
We will lodge your claim with the insurer and contact you within 24 hours with the next steps. Rest easy, you're in good hands!
Our customers love what we do
Many thanks Manny for all your help for us to A) find our insurance policies and B) to also co-ordinate claims for us with our recent hail storm damage. Manny was very professional and helpful, and made it easy for us. Thank you, Manny. Highly recommended.
David C.
We have been with Guard Insurance for 8 years now, firstly working with Jeff, often with Ryan and most recently with Manny. Our experience with all 3 has been outstanding, we have always been very impressed with their level of service and professionalism in organising the appropriate cover.
Fran F.
Guard Insurance Brokers offer fantastic, professional service. They are fast to respond and work so well in partnership with our business, understanding and anticipating our needs. Highly recommend Guard Insurance Brokers Brisbane!
Jonathan G.
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